aww88 Privacy Policy

The following definitions apply throughout this Privacy Policy:

This Privacy Policy applies to all Personal Data collected by aww88 in connection with your use of the Platform, whether you are a registered player, a visitor browsing the site without an account, or a person contacting our support team.

aww88 is the Data Controller responsible for your Personal Data. For all privacy-related enquiries, data subject requests, or complaints, please contact us at the address set out in Clause 16.

aww88 collects the following categories of Personal Data, depending on how you interact with the Platform:

aww88 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in a support communication, in which case it will be used solely to resolve your query and will not be stored beyond what is necessary for that purpose.

aww88 collects Personal Data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated technical collection: Data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies (see Clause 8 for details).
• Third-party sources: Identity verification data confirmed by our licensed KYC partners; fraud and risk signals from our payment processing partners; and publicly available sanctions and politically exposed persons (PEP) screening databases used for anti-money laundering compliance.
• Responsible gaming monitoring: Behavioural data generated by your wagering activity that our responsible gaming system uses to identify patterns potentially indicative of problem gambling — for example, rapidly escalating stake sizes, extended uninterrupted sessions, or frequent loss-chasing behaviour.

aww88 processes your Personal Data on the following legal bases:

aww88 uses your Personal Data for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and eligibility (21+ and Indonesia residency), processing login authentication, and managing your account settings and preferences.
• Service delivery: Processing deposits and withdrawals via local payment channels (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja), delivering sports betting markets, live casino tables, slot games, and all other Platform products.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing unauthorised account access, identifying and blocking duplicate accounts, and protecting the Platform against fraud, collusion, and bonus abuse.
• Regulatory compliance: Fulfilling KYC obligations, conducting anti-money laundering checks, maintaining transaction records, and responding to requests from our licensing authority or law enforcement agencies where legally required.
• Responsible gaming: Monitoring wagering patterns for signs of problem gambling behaviour, enforcing self-imposed player limits and self-exclusion requests, and delivering responsible gaming communications where appropriate.
• Customer support: Managing and resolving enquiries, complaints, and dispute submissions through live chat and email, and maintaining records of those interactions for quality assurance and dispute audit purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players engage with the Platform, identify technical issues, and inform product development decisions.
• Marketing (with consent): Sending promotional emails, bonus offers, and personalised recommendations based on your game preferences and wagering history, where you have opted in to receive such communications.

aww88 does not sell your Personal Data to any third party. We may share your data in the following circumstances:

• Payment processors: Financial Data (bank account details, transaction amounts in IDR) is shared with our authorised payment processing partners solely to facilitate deposits and withdrawals. These partners are contractually bound to use the data only for payment processing and to maintain security standards equivalent to those described in this policy.
• KYC and identity verification providers: Identity Data (government ID scans, name, date of birth) is transmitted to our licensed third-party KYC partners for automated identity and age verification. These providers process data only as instructed by aww88 and are prohibited from using it for any independent purpose.
• Game software providers: Session and wagering data is shared with our game studio partners (such as Pragmatic Play, Evolution Gaming, Spribe, Pocket Games Soft, and Microgaming) to deliver their games within the Platform and to resolve game-outcome disputes. Game providers process this data as Data Processors under data processing agreements with aww88.
• Licensing authority: aww88 may be required to disclose player account data, transaction records, and KYC documentation to its international licensing authority as part of regulatory audits or investigations.
• Law enforcement and legal proceedings: aww88 will disclose Personal Data to government authorities, courts, or law enforcement agencies where required to do so by applicable law, court order, or to protect aww88's legal rights.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of aww88's business, player data may be transferred to the acquiring entity, provided that the acquiring entity agrees to be bound by the terms of this Privacy Policy or an equivalent standard of protection.

aww88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and gather analytics data. The following categories of cookies are used:

You can manage or delete cookies through your browser settings at any time. Note that disabling functional or analytics cookies will not affect your ability to access and use the core Platform features, but may result in some preferences not being remembered between sessions.

aww88 does not use third-party advertising cookies or retargeting pixels that would allow external advertising networks to track your behaviour across other websites.

aww88 retains Personal Data for the following periods:

When retention periods expire, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Where deletion is not technically feasible for a specific record within a structured database, the data will be isolated from active processing until secure deletion becomes possible.

aww88 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and our servers is encrypted in transit using industry-standard TLS 1.3 protocols.
• Data encryption at rest: Sensitive stored data — including financial records and KYC documents — is encrypted using AES-256 encryption at the storage layer.
• Access controls: Access to personal data within aww88's internal systems is restricted on a strict need-to-know basis. Employee access is managed through role-based access control (RBAC) and logged for audit purposes.
• Password security: Player passwords are stored as salted cryptographic hashes. aww88 staff never have access to your raw password; if you forget it, it must be reset rather than retrieved.
• Penetration testing: aww88's platform undergoes regular third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: aww88 maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your rights or freedoms, aww88 will notify affected players and the relevant authority within the timeframe required by our licensing obligations.

As a player on the aww88 Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us as described in Clause 16. We will respond within 30 days of receiving a valid, verifiable request.

The aww88 Platform is strictly for adults aged 21 and over. aww88 does not knowingly collect, process, or store Personal Data relating to persons under the age of 21. Registration by or on behalf of a minor is prohibited under the Terms & Conditions.

If aww88 becomes aware that it has inadvertently collected Personal Data from a person under 21 years of age, that data will be deleted immediately and the associated account permanently closed. Any deposited funds will be returned to the originating payment method after verification.

aww88 may send you promotional emails, bonus notifications, and personalised game recommendations where you have explicitly opted in to receive such communications at the time of registration or subsequently through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from aww88.
• Updating your notification preferences in your account settings dashboard.
• Contacting our support team and requesting removal from all marketing lists.

Opting out of marketing communications will not affect your receipt of transactional messages — such as deposit confirmations, withdrawal approvals, KYC status updates, and security alerts — which are sent as a necessary part of managing your account and cannot be disabled while your account is active.

aww88 does not share your contact details with third-party marketing or advertising platforms. All promotional communications originate from aww88 directly.

As an internationally operated platform serving players in Indonesia, aww88 may transfer your Personal Data to servers or service providers located outside Indonesia. These transfers may occur when your data is processed by our game studio partners, KYC verification providers, or cloud infrastructure services.

Where Personal Data is transferred outside Indonesia, aww88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy. These safeguards may include:

• Contractual clauses in data processing agreements that impose data protection obligations on the recipient equivalent to those applicable to aww88 under its licensing framework.
• Transfers to recipients located in jurisdictions that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where the recipient is part of aww88's corporate group.

aww88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. The effective date at the top of this document will be updated whenever a material change is made.

For material changes — those that significantly affect how we use your Personal Data or the rights available to you — aww88 will notify you via email to your registered address at least 14 days before the change takes effect. Continued use of the Platform after the effective date of an amendment constitutes acceptance of the revised policy.

We encourage you to review this page periodically. The current version of the Privacy Policy is always available at aww88.bio/privacy-policy.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy complaint, please contact the aww88 privacy team through the following channels:

• Email: [email protected] — please include "Privacy Request" or "Data Rights" in the subject line so your message is routed to the correct team.
• Live Chat: Available 24/7 on the Platform. Indonesian-speaking support agents are on hand at all hours. For formal data rights requests, email is preferred as it creates a written record.

aww88 will acknowledge your request within 5 business days (WIB, UTC+7) and provide a substantive response within 30 days. For complex requests that require additional time, we will notify you of the extended timeframe before the initial 30-day period expires.

If you are not satisfied with aww88's response to a privacy complaint, you may escalate your concern to the data protection authority or regulatory body in your jurisdiction, or to aww88's licensing authority using the contact details published on their official website.